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Returns

Your satisfaction is our goal. If you are not completely satisfied, just follow the simple return policy below.

Undamaged merchandise: Please check your order carefully. Corrections must be requested within 5 business days of receipt of shipment. We will gladly accept merchandise for exchange, refund or credit within 30 days of receipt, if in original package, unused, and in salable condition.* A restocking fee of up to 20% may apply. Please contact our Customer Service Department at (800) 215-9555 for an RMA # and return instructions. This RMA # (valid for 14 days) must be clearly marked on the shipping label or box for the return to be accepted. All return shipping expenses are to be paid by the customer.  If you do not receive your shipment on the anticipated delivery date provided by FedEx, you have 30-days to report the lost order to EMS Safety.  

Returning damaged, defective, or incorrect merchandise: Please check your order carefully upon receipt. If you have any concerns about product condition, errors or omissions, you must contact our Customer Service Department within five business days of receipt of the order.

*Custom, Special Orders, or  Food and Water items may not be returned.